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Customize the Mobile App "Support Information"

  • 1.  Customize the Mobile App "Support Information"

    Posted 09-07-2023 12:30
    Edited by Pat Cooney 02-06-2024 11:53

    Support Information, including a web address, phone number and email address, can be found in the ProntoForms Settings on mobile devices. By default, this page displays the contact information for ProntoForms' technical support team. 

    As a best practice step, we strongly recommend customizing this detail to point your end users to your own corporate help desk. Once this is configured, the information will appear in the Settings of the ProntoForms application.

    Note: Support information can appear in a number of different languages and can be HTML formatted.

    Customize Support Information

    1. Enter the Team Settings by hovering over your username in the main menu. This option will only appear if you are a Pronto Admin

    1. Enter the Mobile Device tab

    2. On the right side of Device Support Information, hover over Actions and select Override Standard Support Information

    1. Edit the Support Information and save changes

    In the Mobile App

    Support information is found in the ProntoForms app Settings, under Contact Support.

     Support_p1.png    

    #TechTalkSuccess

    ------------------------------
    David Casal Del Castillo
    Manager, Customer Success
    ProntoForms
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