New To TrueContext

Hi,

I have a question about one of the forms I created. The user will capture different pictures. When they are done, they will send the form. The pictures will be part of the PDF form as well as separate attachments in the e-mail. My question is, how can I attach the picture(s) in the body of the e-mail itself?

I will explain the reason for my question. When the receiver replies to the e-mail, the form and pictures will no longer be visible. We need these pictures as a reference.

Thank you in advance.

Jeffrey 

Hi,

I have a question about one of the forms I created. The user will capture different pictures. When they are done, they will send the form. The pictures will be part of the PDF form as well as separate attachments in the e-mail. My question is, how can I attach the picture(s) in the body of the e-mail itself?

I will explain the reason for my question. When the receiver replies to the e-mail, the form and pictures will no longer be visible. We need these pictures as a reference.

Thank you in advance.

Jeffrey 

------------------------------
Jeffrey
BU engineer
DHL
------------------------------

Hello Jeffrey, 

This one had a few of us cooking behind the scenes to explore how we could best answer you, thanks for your patience. If picture files are too large, they won't render inside the email itself, that's expected behaviour. As you've explored, the option to have the photos come through as separate attachments is as close as we can get. When the picture file sizes are small, they do actually show up, but it sounds like the submissions you're reviewing have large size photos which can be expected not to load within the email itself. 

You mention that when the submission comes through, the receiver will be replying to, and referencing, the photos. Is that because the person who submitted the form needs to make changes? Or is it just to have a record of the images being reviewed by the receiver? Will they need to just reference the photos, or have other ways of relaying info about them, like drawing on them, or having specific file names?

There are a few more ways I can think of to help with your question, and there might be more to your story which could help light the way, but here's what I could come up with so far: 

_

(1) If the receiver gets the Email Data Destination, and they don't mind opening up the photo attachments, they could take screenshots and edit the photos, make notes, using their desktop tools (for example, on mac you get tools available when opening a JPEG file to add shapes, text, draw using a marker, etc.): 

Once they make their edits, they can drag and drop the screenshots into an email, making sure the 'Reply To' is going to the right place. 

_

(2) Setting up the form with a Dispatch Destination. This is where the first form actually feeds into a second form, so that instead of using email, the person can review the submission within the mobile app or on their desktop using the app, and then make notes, edits to the earlier entries, edit photos, draw on photos, etc. We cover Dispatch Destinations in the TrueContext University and in our Docs portal. 

_

(3) Setting up the form with the Teamwork feature, where the user sends their submission to be picked up by a second user, and that second user can edit, make comments, draw on photos, etc. The TrueContext Teamwork feature is covered in the TrueContext University and in our Docs portal. 

_

(4) Exploring connections with a host like DropBox, SharePoint, OneDrive, etc. - to deliver photos which can be referenced in the reply email.  You can set up meaningful naming conventions using DREL so that the photos are named in a way that's easy to work with, to help with referencing in a reply email. 

_

While large photos appended into the body of the Email Data Destination aren't currently available, we're exploring putting forward a feature request, and we'll check around the team in case there are other avenues or methods worth exploring. Let us know if we're missing anything with this recap, and happy testing!

------------------------------
Erika Lapenat
Technical Content Developer
TrueContext University

Original Message:
Sent: 12-13-2024 10:06
From: Jeffrey van de Pol
Subject: Question about attachment in email body

Hi,

I have a question about one of the forms I created. The user will capture different pictures. When they are done, they will send the form. The pictures will be part of the PDF form as well as separate attachments in the e-mail. My question is, how can I attach the picture(s) in the body of the e-mail itself?

I will explain the reason for my question. When the receiver replies to the e-mail, the form and pictures will no longer be visible. We need these pictures as a reference.

Thank you in advance.

Jeffrey 

------------------------------
Jeffrey
BU engineer
DHL
------------------------------

Thank you both for your quick response and clear explanation! 

No changes need to be made. The pictures contain clear information about the products and are therefore used as a kind of identifier. However, when the receiver responds to the email/form without attaching or sending back pictures, we miss the identifier needed to recognize which items they are referring to.

Based on this: '' If picture files are too large, they won't render inside the email itself, that's expected behaviour. '' I will go for another solution. I will ask the receiver not to reply on the mail but to forward the mail (with us as receiver). The result of doing this, is that we receive the emails and can see the pictures.

Have a nice weekend and many thanks for your support.

Kind regards,

Jeffrey

Hello Jeffrey, 

This one had a few of us cooking behind the scenes to explore how we could best answer you, thanks for your patience. If picture files are too large, they won't render inside the email itself, that's expected behaviour. As you've explored, the option to have the photos come through as separate attachments is as close as we can get. When the picture file sizes are small, they do actually show up, but it sounds like the submissions you're reviewing have large size photos which can be expected not to load within the email itself. 

You mention that when the submission comes through, the receiver will be replying to, and referencing, the photos. Is that because the person who submitted the form needs to make changes? Or is it just to have a record of the images being reviewed by the receiver? Will they need to just reference the photos, or have other ways of relaying info about them, like drawing on them, or having specific file names?

There are a few more ways I can think of to help with your question, and there might be more to your story which could help light the way, but here's what I could come up with so far: 

_

(1) If the receiver gets the Email Data Destination, and they don't mind opening up the photo attachments, they could take screenshots and edit the photos, make notes, using their desktop tools (for example, on mac you get tools available when opening a JPEG file to add shapes, text, draw using a marker, etc.): 

Once they make their edits, they can drag and drop the screenshots into an email, making sure the 'Reply To' is going to the right place. 

_

(2) Setting up the form with a Dispatch Destination. This is where the first form actually feeds into a second form, so that instead of using email, the person can review the submission within the mobile app or on their desktop using the app, and then make notes, edits to the earlier entries, edit photos, draw on photos, etc. We cover Dispatch Destinations in the TrueContext University and in our Docs portal. 

_

(3) Setting up the form with the Teamwork feature, where the user sends their submission to be picked up by a second user, and that second user can edit, make comments, draw on photos, etc. The TrueContext Teamwork feature is covered in the TrueContext University and in our Docs portal. 

_

(4) Exploring connections with a host like DropBox, SharePoint, OneDrive, etc. - to deliver photos which can be referenced in the reply email.  You can set up meaningful naming conventions using DREL so that the photos are named in a way that's easy to work with, to help with referencing in a reply email. 

_

While large photos appended into the body of the Email Data Destination aren't currently available, we're exploring putting forward a feature request, and we'll check around the team in case there are other avenues or methods worth exploring. Let us know if we're missing anything with this recap, and happy testing!

------------------------------
Erika Lapenat
Technical Content Developer
TrueContext University

Original Message:
Sent: 12-13-2024 10:06
From: Jeffrey van de Pol
Subject: Question about attachment in email body

Hi,

I have a question about one of the forms I created. The user will capture different pictures. When they are done, they will send the form. The pictures will be part of the PDF form as well as separate attachments in the e-mail. My question is, how can I attach the picture(s) in the body of the e-mail itself?

I will explain the reason for my question. When the receiver replies to the e-mail, the form and pictures will no longer be visible. We need these pictures as a reference.

Thank you in advance.

Jeffrey 

------------------------------
Jeffrey
BU engineer
DHL
------------------------------