Mobile users have come to expect an intuitive experience in apps, and when they have questions, they anticipate answers just a click away. With Help Options, you can add context-based info right within the forms, to guide them through a workflow, to help answer questions or connect to a technical support team. Here are the key benefits of integrating this feature:
Increased User Engagement
Help Options offers users a direct pathway to additional information, fostering greater engagement. By providing links to YouTube Videos, Resource Images, Web Links, or Rich Content, users can explore topics more deeply, enhancing their overall interaction with the content. This feature helps maintain user interest and encourages prolonged use of the platform.
Improved Understanding
Some questions or topics can be complex or nuanced, and a single piece of text may not be sufficient to convey all necessary information. By offering a variety of content options, users can gain a clearer and more comprehensive understanding. This multimodal approach caters to various learning preferences and can make intricate concepts more accessible.
Enhanced Problem-Solving Efficiency
Users expect quick answers. A well-placed Help Option can provide immediate guidance, reducing frustration and minimizing the need for external help.
Prevent Production Delays
With answers at their fingertips, mobile users are less likely to stop what they're doing to contact support teams for common questions or issues. This reduces lost focus and lost productivity, allowing them to focus on their primary tasks.
Personalized User Experience
Customizing Help Option to display resources tailored to specific questions makes working with the TrueContext app easier and more informative. Mobile users receive relevant information for their immediate needs, saving them from potentially hunting around in other applications, or needing to refer to a service manual.
Encouraging Self-Directed Learning
By integrating tutorials and guides, mobile users learn and solve problems independently.
Adding Help Options to questions is a small yet impactful feature that can transform the user experience. By providing direct access to supportive resources, you have the ability to enhance understanding, engagement, and efficiency, while also reducing support costs and promoting self-learning. This thoughtful addition not only addresses immediate user needs but also fosters a more enriching and user-centric digital environment.
Available in our Advanced and Enterprise Tiers only. If you feel you could benefit from this type of help content in your forms, please reach out to us at success@truecontext.com.
For more information on how Help Options work, see our documentation "Add Help Options to Questions" here: https://docs.truecontext.com/1374411/Content/Published/115003812043_AddingHelpContentToQuestions.html
#TechTalkSuccess
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Eddy Bohorquez
Customer Success Manager
TrueContext
Gloucester
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