2025 is finally here! And the CSM team is ready to make it an incredible year for you.
TrueContext's Customer Success Team
Let me introduce you to our amazing team: Bohorquez, Jessica Chang, Chris Fraser, Camila Moreno, and me, Manuela Posada.
You might be wondering: What exactly does a CSM (Customer Success Manager) do? It's simple, but it's also not. We're here to be YOUR voice. We champion your success, advocate for your needs, and ensure you are heard at TrueContext. We feel you!
As a Customer Success Manager (CSM) at TrueContext, our mission is to ensure you thrive using our solutions. We're your go-to team, guiding you through onboarding, providing continuous support, and helping you get the absolute most out of our products.
Here's What We Do
Onboarding and Training
We help you set up and integrate our solutions seamlessly into your operations, providing hands-on training (depending on the tier you purchased) to ensure you're fully equipped to use our products effectively.
Ongoing Support
We're here for you every step of the way, answering any questions and addressing any issues. We proactively reach out to ensure you're making the most of our solutions.
Building Relationships
We develop and maintain strong relationships with you, understanding your business needs and goals, and working closely with you to help achieve these objectives.
Performance Monitoring
We keep an eye on how you're using our products and offer valuable insights on how you can improve your processes and get even better results.
Why Customer Success Managers Are Essential
Our goal is to ensure you have everything you need to succeed, whether it's through personalized training, hands-on support, or regular check-ins.
For a broader engagement, feel free to connect with us through the TrueContext Community, where you can reach a wider audience. If you already have a dedicated CSM, please don't hesitate to reach out to them directly for personalized assistance. Alternatively, you can contact us via email at success@truecontext.com, and we will ensure a prompt and helpful response.
By maintaining open communication and being accessible whenever you need us, we make sure you're fully equipped to overcome obstacles and achieve your goals. Our commitment to your success grows every day.
#TechTalkSuccess
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Manu Posada Padilla
Customer Success Manager
TrueContext
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