General Discussion

What is the real value that can be extracted from a field service technology solution? 

TrueContext excels when it comes to providing field technicians with a robust method of completing their daily tasks. The tool helps them by providing step-by-step guides leveraging your business intelligence, whilst enabling them with back-office data to enrich the experience, and at the end of the workflow packaging all this invaluable detail and housing it in your systems of records. However, in my opinion, the ultimate value that can be extracted from these strong foundational capabilities is the insight you extract from analyzing that data to assist with your continuous improvement efforts. 

TrueContext allows data analysts to dive deep into the reality of their organizations' processes and field operations. The vast amounts of data that can be collected from the field must be analyzed to extract insights, which can help improve your operations and set you apart from the competition. We will not dive into how data can be analyzed today, but I simply wanted to describe the different methods that are currently available for you to pull the information off our servers and ingest it into your business intelligence tools for further analysis. 

There are three essential methods to carry this out with our current features and functionality.

• Manual/Scheduled CSV Export allows you to pull data records off our servers and the data can then be imported into your business intelligence solutions for further analysis; if Excel is your preferred method of analyzing data, then you can use these exported documents as well!
  • CSV Export of Form Submissions 
  • Schedule a CSV Export of Form Submissions  

Thankfully, data submitted through the TrueContext solution is BI-solution-agnostic; we are able to import data from the tool into whichever system you currently have in your tech stack and allow further analysis of it. By analyzing data, you can provide your business with valuable insights into making data-driven decisions and optimizing your operations. 

We encourage you to start thinking about what you are doing with the vast amount of data you are collecting from the field and if you would like to set up a consultation to discuss these topics further, please reach out to your account executive or your customer success manager. 

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