Best Practices

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  • 1.  Drafts folder linked to device or to account?

    Adopter
    Posted 02-15-2024 08:43

    Hello,

    When a technician is on site and started to fill in his form but he cannot finish his work today he can save it in the Drafts folder.

    But when he want to continue his work the next day for some reason on another device he cannot find his form back in the Drafts folder. 

    Is this normal?

    Regards,

    Peter  



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    Peter Dienaar
    PF developer
    Johnson Controls
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  • 2.  RE: Drafts folder linked to device or to account?

    Staff
    Posted 02-15-2024 08:49

    Hi Peter,

    This is a common question, drafts are saved to the device. At this point in the process there is no submission to the server to retrieve.
    There is existing Product Feedback submissions on this topic. 



    ------------------------------
    Stu Rathbone
    Director - Support & Enablement
    TrueContext
    Email: community@truecontext.com
    Website: https://www.truecontext.com
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    Original Message


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