Community Spotlight: David Casal
The Community Spotlight is an opportunity to feature one of our amazing TrueContext Community members and learn more about who they are, how they got to be working with TrueContext, and about the great work they have been doing.
This episode of the Community Spotlight highlights David Casal, Manager of Customer Success here at TrueContext.
Video Timecode:
| Time |
Conversation Topic |
| 0:00 |
Community Spotlight Introduction |
| 0:29 |
David Casal's introduction |
| 1:15 |
What did David study in school and how did that get him to TrueContext? |
| 3:18 |
How did David grow his career at TrueContext to get to his current position as manager of the customer success team? |
| 5:23 |
What had David found to be the top features TrueContext's customers are using to get the most out of their investment? |
| 7:53 |
Community Spotlight closing remarks |
Who is David Casal?
David Casal was born in Cuba and moved to Ottawa, Canada in 2004, when he was in his early teens. He attended high school and university in Ottawa where he continues to live today.
How did David get to TrueContext?
David has always had a passion for mathematics and studied economics in university, but found the job market to get into a position that interested him very challenging. While looking at what other options might be available to him he came across TrueContext, still a small start up at the time, and quickly became very interested in the technology that TrueContext was offering.
At the same time True Context was looking for employees fluent in Spanish as they were expanding their services into South America. As David was a fluent Spanish speaker, he decided to take a bit of a leap of faith, moving into a field completely unrelated to his education and previous experiences. His excitement for what TrueContext was offering, and how he felt that not only would the technology impact individuals and businesses, but could also impact society as a whole made this decision very easy for him.
How did David grow his career at TrueContext to become the manager of the customer success team?
David's first position at TrueContext was as a Technical Support Analyst. Since TrueContext was a smaller company, with a smaller number of customers, David was able to speak to and develop relationships with a large percentage of the customer base. Being a Technical Support Analyst also meant that David became very immersed in the product, really understanding how it worked and how it could be set up to benefit the customer. It also allowed him to interact with the various departments within the company and learn more about what they do.
David quickly found that in addition to being interested in the technology of TrueContext he was very interested in learning about the business challenges of the customers he was working with. He wanted to understand about how their businesses worked, the challenges they were facing, and how TrueContext could be used to address those challenges and affect how they operated.
Through this interest in the customer's business challenges and how TrueContext could be deployed to address those challenges, a move into customer success became the obvious next step. David feels he benefits from his initial time as a Technical Support Analyst as it's given him a very strong foundation in how the software works. This knowledge allows him to confidently advise his customers on how to build the best solutions possible for their organizations, but also makes it easier for him to take feedback to the product team to help continue to grow the product in ways that will be most beneficial to the customer and their real world applications.
What has David found to be the top features in TrueContext that customers are using?
David has found that replicating complex business processes as complex workflows in TrueContext can be done rather simply and easily due features like Conditional Logic. The other big features are Data Sources and Data Destinations, allowing data to seamlessly flow to and from back office tools. This gives the field technician all the data they need to complete their work, and returns that data back to the office instantly.
Being able to provide field technicians with step by step workflows as well as any additional contextual data for the work they need to perform bridges the gap of interest, experience, and execution, ensuring everyone is completing their work the same way and collecting the same information.
Learn more about Conditional Logic
You can learn more about how you can use Conditional Logic for your workflows by taking courses on Conditional Logic in the TrueContext University. The TrueContext University is a free, self-paced, and self-guided resource available at https://university.truecontext.com
Additionally, be sure to go through our product documentation where you can find even more resources on, like the following:
Learn more about Data Sources and Data Destinations
The following lessons are just some of the available lessons on how to set up Data Sources and Data Destinations in the TrueContext University:
Full documentation on the Data Source and Data Destination features can be found in our product documentation:
TrueContext Workflow Library
The TrueContext Workflow Library offers deployments that have been vetted and are being used in the field today, deployed across a variety of industries and use cases. Here, you can find the information you need to start building your own workflows in-house or a specific use case you would like to have deployed for you by our Professional Services team. You can even find inspiration for a deployment you are currently working on.
Check out our latest Workflows now
Participate in the Community Spotlight
If you would like to be featured in an upcoming Community Spotlight send us a note at community@truecontext.com. We would love to hear from you.
#CommunitySpotlight
------------------------------
Pat Cooney
Community Engineer
TrueContext
community@truecontext.com
------------------------------
------------------------------
Pat Cooney
Community Engineer
TrueContext
community@truecontext.com------------------------------