Tech Talk: Product

Hello! I'm a Product Manager at TrueContext, and we're aiming to better meet our customers' needs in managing workflows. Would any of these views be beneficial to you? If so, could you tell us why it would be helpful? Job Status and Assignment View: This view organizes data records based on each individual job. You can see the current status and assignment details for every job separately. It's helpful for tracking the progress and specific details of each job. Team View: This view Read more

Hi Community members! I'm excited to announce a new feature in our Form Builder: while editing conditional logic, you can now reorder conditional logic actions and add new actions in-line. We believe these improvements will help you save time when creating, testing, and troubleshooting conditional logic.   Let us know what you think! #TechTalkProduct ------------------------------ Huberto Garza Product Manager TrueContext ------------------------------

Hi Community members! I'm excited to announce a new feature: while editing a form, you can now select several questions, sections or pages and delete them with a single action. With this feature, you should save time by not having to delete elements one at a time. We expect that this improvement contributes to easier and faster form edits. Tip! We recommend saving your form before performing this bulk action. If you deleted pages, sections, or questions in error, you could exit Read more

Hello everyone, We've been progressively adding more features around resources that give your field users access to the most context when completing complex field tasks, whether they're old hands at the work before them or newly onboarded.  This area is a significant focus for the Product team in 2024 and beyond, and we'd love to hear your stories about how you're using these features and how you'd like to use them in the future. Here's a quick overview of what we've introduced so far: Resource Read more

TrueContext understands the importance of data flow and data visibility in optimizing your workflows. That's why we would like to remind you of the robust integration between TrueContext and ServiceNow, designed to streamline your processes from end to end. With our ServiceNow Integration, you can: Pull Data from ServiceNow: effortlessly retrieve essential data from your ServiceNow instance directly into TrueContext. Whether it's customer information, service requests, or asset information Read more

Hi Community members! I'm excited to announce an upcoming Form Builder feature: adding questions anywhere in a section. As your cursor hovers over the division between questions, an 'insert question' [+] button will appear. With this feature, you won't have to scroll to the end of a section to add a question and then move it to the place it's needed. This should be especially helpful when working with long sections. We expect that this improvement contributes to easier and faster form edits. Read more

Hi Community members! I'm excited to bring you an improvement in the Form Builder: Button Group questions now display the answer options and their color code in the main editing pane. With this improvement, you no longer need to edit the button group question to view its answer values and color codes. Reviewing answer setup for consistency is simplified, especially while editing a section with several button group questions. We expect that this improvement contributes to easier and faster form Read more

Two things in one day? Well, they're both under our dedication to improving the field tech experience, so it's understandable -- right? These're some features I know folks have been waiting for, especially the filtering and sorting -- we've heard your feedback and acted on it to bring you some pretty great improvements to the Repeatable Section Summary Table functionality! This feature is available on the Enterprise tier. Increase contextual data with a "Card" of information instead of scrolling Read more

Hey Community folks! I'm excited to bring you a new layout for our regular sections: multicolumn layout!  The Multicolumn Layout offers the capability to set up multiple questions per line, which results in a more user-friendly form. Your field users can see more information at once than with other layouts, and they spend less time scrolling through the form. This layout is particularly useful when you need to present your field users with a lot of information in a single, concise view. This Read more