Tech Talk: Support

TrueContext allows you to set up an FTP/Secure FTP (SFTP) Data Destination to send the data you collect from a form to an FTP or SFTP site. If you are experiencing a connection error with this Data Destination, here are a couple of things you can do to help you determine what the root cause of your issue is.   Common Connection Errors  Here are the most common error messages you might get with a connection issue:  IO Error  An IO Error usually means the destination system (the client FTP Server) Read more

When setting up a connection to a Microsoft Data Destination, like SharePoint or OneDrive, you may come across the following error when submitting your form: Error: Microsoft Graph API Error: invalidRequest -- A potentially dangerous Request.Path value was detected from the client. What does this error mean? The most common cause of this error is the presence of special characters in either the destination folder path, the form's output document file name, or even the form submission name itself. Read more

If you encounter an error message that says, "Microsoft Graph API Error: invalidRequest," this issue is likely due to an invalid character entered as an answer to one of your questions directed to a SharePoint Library or OneDrive. Certain characters have special meanings and restrictions when used in file names in OneDrive, SharePoint, Windows, and macOS. For instance, "*" is used for wildcards, and "\" is used in file paths. As a result, SharePoint and OneDrive do not allow certain characters. Read more

In November 2023, TrueContext completed its rebranding from ProntoForms. One common question our Support team receives concerns App-to-App calls and whether the URL for configuring these external applications, such as Salesforce, ServiceNow, and ServiceMax, has changed with this rebrand. Impact of Rebranding on App-to-App Integrations Our Engineering Team has added the URL schemes truecontext:// and tcxt:// for App-to-App integrations. Previously, the URL parameters required prontoforms:// Read more

From time to time, Support receives tickets about "accessDenied" errors. These errors are usually related to Microsoft SharePoint List and SharePoint Document Library data sources and data destinations that are linked to Microsoft 365 connections. Error Description The "accessDenied" error in the portal appears as follows: These are usually caused by policy or user account changes in the Microsoft Entra (formerly Azure) configuration, resulting in restricted permissions for access to Read more

This week, I'd like to talk about how a Data Source failure might affect the Fetch Schedule's operation. Let’s consider the following scenario. You have setup a Google Sheet Data Source with a fetch frequency of hourly. This Google Sheet, however, is completely empty. When TrueContext goes to fetch this Data Source you will get the following error: “Error, No Data Rows: Your data source contains no data rows. There was nothing to load into the system. When this error occurs, you will Read more

A common request that we see in Support is from customers asking how they can download documents from older form versions, older form submissions, or even archived forms. There are a few ways that this can be done, but likely the easiest would be to use a Data Destination through the Form Outputs tab in the Live portal. Keep in mind that this method requires access to the Live portal and the ability to add and modify Data Destinations. If you don't have access to the Live portal or the permissions Read more

TrueContext's Dispatch feature allows for a partially completed form to be directed to the mobile device of a specific user. This feature allows form administrators to fill out customer or job information (like a name, job site, address, and contact information) in a form and then send that form to a mobile user, providing them with essential information, and helping them arrive prepared for their next site visit. Bulk dispatching uses a TrueContext generated CSV template to allow administrators Read more

It might be the case that your organization follows a concrete data storage and processing policy to meet the data security aspects for your organization. This may require that form submission data collected by TrueContext is not stored or processed anywhere except in your organization's secure storage. To help organizations who need to follow a data security policy like this, TrueContext's Data Passthrough feature will allow your organization to securely store the data without TrueContext storing Read more

Your workers out in the field may not always be working in an area with a strong internet connection. In these situations the risk of forms failing to submit increases. Here are some best practices to share with your field workers to help ensure their forms get submitted successfully. Save a Draft While the TrueContext mobile app automatically saves your work as you fill out a form, it's important to note that this should not be considered a replacement to properly saving a draft of the form Read more