General Discussion

  • 1.  Custom Branding : Customer Feedback Form

    Posted 11-14-2022 16:34
    Hi

    Does anyone know of a way to wrap the text on the Custom Branding section within the Customer Feedback Forms?

    When I try putting anything more than "Thank You" it goes off either side of the screen when used on a mobile device:

    Maybe a feature request?

    Thanks

    Stephen


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    Stephen Morrison
    Business Information and Performance Director
    BCA Insulation
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  • 2.  RE: Custom Branding : Customer Feedback Form

    Staff
    Posted 11-15-2022 08:57
    Hi Stephen, I tried a few things in both the web portal and using code options. Looks like a Feature Request but am tagging @Craig MacMaster from our UI team who may have an idea.​

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    Stu Rathbone
    Director - Support & Enablement
    ProntoForms
    community@prontoforms.com
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  • 3.  RE: Custom Branding : Customer Feedback Form

    Posted 11-15-2022 09:08
    Hi Stephen,

    I believe this may be a bug on our end. I'll enter it as a ticket for investigation and will let you know. Back soon!

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    Craig MacMaster
    Senior User Experience Designer
    ProntoForms
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  • 4.  RE: Custom Branding : Customer Feedback Form

    Posted 11-15-2022 09:47
    Hi Stephen,

    I created a bug ticket and our developers will put it into their development cycle as soon as they are able. Overall the expected behaviour is that the content you include should wrap responsively for the width of the screen.

    I'm sorry I can't give you a date as to when it will be fixed, so for now if you can shorten the message for the time being that would be best.

    thanks so much for bringing this to our attention as its effecting all users.

    thanks again,
    Craig




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    Craig MacMaster
    Senior User Experience Designer
    ProntoForms
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    Original Message


  • 5.  RE: Custom Branding : Customer Feedback Form

    Posted 11-15-2022 11:00
    Craig/Stu

    Thanks for looking into this for me - I appreciate that, in this instance, you have confirmed that I am not totally mad!

    Thanks

    Stephen

    ------------------------------
    Stephen Morrison
    Business Information and Performance Director
    BCA Insulation
    ------------------------------

    Original Message


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