General Discussion

We occasionally get asked if Customer Feedback Form URLs are secure, so we thought we'd address that question here in the Community.

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Each Customer Feedback form URL contains a secure, randomly-generated string of characters. We use a cryptographically secure random hash function to generate the URL. This ensures that anyone not on your mailing list can't guess the URL and open the form.

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Customer Feedback Forms are one of our most popular features with our customers. If you are not familiar with Customer Feedback Forms or have not reviewed this feature in some time, it has undergone some enhancements since its original release and is worth another look.

Customer Feedback forms are forms that can be used by your customers or other third parties, rather than your employees. They are browser-based forms that can be used on any platform simply by navigating to the appropriate URL, and require neither an app download nor a user login.

Wondering what the ROI and advantages of using Customer Feedback Forms are?

• Increase a technician's ability to complete a job on the first visit, by reducing the risk that sites are not ready before they arrive, 
• Eliminate overhead associated with travel time and costs resulting from sending field personnel back to repeat a site visit,
• Increase technician utilization rates across the entire organization by ensuring sites are prepared for their visit.
• Allow customers to provide feedback on completed work at their own pace and on their own terms.
• Automate the process of soliciting and compiling feedback in office systems such as Salesforce or other CRM platforms by sending the data directly, rather than relying on manual data entry.

You can learn more about Customer Feedback Forms in the ProntoForms documentation portal HERE.

If you have any questions or comments, feel free to reply to this post.  

If you are already using Customer Feedback Forms, tell us how, we'd love to hear from you!

We occasionally get asked if Customer Feedback Form URLs are secure, so we thought we'd address that question here in the Community.

-----------------

Each Customer Feedback form URL contains a secure, randomly-generated string of characters. We use a cryptographically secure random hash function to generate the URL. This ensures that anyone not on your mailing list can't guess the URL and open the form.

-----------------

Customer Feedback Forms are one of our most popular features with our customers. If you are not familiar with Customer Feedback Forms or have not reviewed this feature in some time, it has undergone some enhancements since its original release and is worth another look.

Customer Feedback forms are forms that can be used by your customers or other third parties, rather than your employees. They are browser-based forms that can be used on any platform simply by navigating to the appropriate URL, and require neither an app download nor a user login.

Wondering what the ROI and advantages of using Customer Feedback Forms are?

• Increase a technician's ability to complete a job on the first visit, by reducing the risk that sites are not ready before they arrive, 
• Eliminate overhead associated with travel time and costs resulting from sending field personnel back to repeat a site visit,
• Increase technician utilization rates across the entire organization by ensuring sites are prepared for their visit.
• Allow customers to provide feedback on completed work at their own pace and on their own terms.
• Automate the process of soliciting and compiling feedback in office systems such as Salesforce or other CRM platforms by sending the data directly, rather than relying on manual data entry.

You can learn more about Customer Feedback Forms in the ProntoForms documentation portal HERE.

If you have any questions or comments, feel free to reply to this post.  

If you are already using Customer Feedback Forms, tell us how, we'd love to hear from you!

We occasionally get asked if Customer Feedback Form URLs are secure, so we thought we'd address that question here in the Community.

-----------------

Each Customer Feedback form URL contains a secure, randomly-generated string of characters. We use a cryptographically secure random hash function to generate the URL. This ensures that anyone not on your mailing list can't guess the URL and open the form.

-----------------

Customer Feedback Forms are one of our most popular features with our customers. If you are not familiar with Customer Feedback Forms or have not reviewed this feature in some time, it has undergone some enhancements since its original release and is worth another look.

Customer Feedback forms are forms that can be used by your customers or other third parties, rather than your employees. They are browser-based forms that can be used on any platform simply by navigating to the appropriate URL, and require neither an app download nor a user login.

Wondering what the ROI and advantages of using Customer Feedback Forms are?

• Increase a technician's ability to complete a job on the first visit, by reducing the risk that sites are not ready before they arrive, 
• Eliminate overhead associated with travel time and costs resulting from sending field personnel back to repeat a site visit,
• Increase technician utilization rates across the entire organization by ensuring sites are prepared for their visit.
• Allow customers to provide feedback on completed work at their own pace and on their own terms.
• Automate the process of soliciting and compiling feedback in office systems such as Salesforce or other CRM platforms by sending the data directly, rather than relying on manual data entry.

You can learn more about Customer Feedback Forms in the ProntoForms documentation portal HERE.

If you have any questions or comments, feel free to reply to this post.  

If you are already using Customer Feedback Forms, tell us how, we'd love to hear from you!