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The Support Files: Switching between 3rd party and the built-in ProntoForms barcode scanner on Android

  • 1.  The Support Files: Switching between 3rd party and the built-in ProntoForms barcode scanner on Android

    Posted 11-10-2023 14:04
    Edited by Pat Cooney 02-06-2024 11:23

    If your users are using Android devices, and you have forms that are using the barcode scanner question type, you may run across an error trying to download the 3rd party barcode scanner app from Google Play depending on the region or version of Android your devices are using.

    If you are unable to download the 3rd party barcode scanner app from Google Play, you can use the barcode scanner functionality that is built-in in the ProntoForms (soon to be TrueContext) app. 

    Here are the instructions you can share with your users so they can switch to the ProntoForms (soon to be TrueContext) barcode scanner function.

    Enable the built in barcode scanner option

    1. Click on the settings button (the gear wheel) in the lower right corner of the ProntoForms (soon to be TrueContext) Home screen




    2. Click on the Advanced option in the Settings screen




    3. Click on Select a barcode scanner in the Advanced Settings screen



    4. Select the "ProntoForms scanner" option

    Once the "ProntoForms scanner" option is selected, the application will use the built-in barcode scanner and not the 3rd party scanner.

    You can find more information about our Barcode Scanner question type in our product documentation: https://docs.prontoforms.com/1374411/Content/Published/360024981372_BarcodeScanner.html<o:p></o:p><o:p> </o:p>

    There is also a lesson in our Level 3 training path that covers the Barcode Scanner question type which you can access in the ProntoForms (soon to be TrueContext) University: https://university.prontoforms.com/training/4d416e88-750b-11ee-8422-024c0abaa5c7/overview


    #TechTalkSupport
    ------------------------------
    Juan Cifuentes
    Technical Analyst
    ProntoForms
    Nepean
    ------------------------------



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